Ritwik Finance Enterprises Private Limited
Account and Data Deletion
In short
Anyone who has or had a Ritwik One account can ask the Company to delete it. Email support@ritwikfinance.com from the email address you sign in with, or use Report a problem in the app. The Company closes the account, deletes the data it does not need to keep, and tells you what it kept, why and until when. Records the law requires the Company to keep, such as payment records for 8 years, are deleted when that period ends.
1. Preamble
Ritwik Finance Enterprises Private Limited (“the Company”, “we” or “us”) provides Ritwik One, its staff app on the web and on Android (the “Platform”), to its employees and contract staff (“you”). The Android app is published on Google Play by Ritwik Finance Enterprises Private Limited.
This Account and Data Deletion Policy (“Policy”) explains how to ask the Company to delete your Platform account and data, what the Company deletes, and what it must keep and for how long. Only the Company’s administrators can create accounts. You do not need the app installed, or to be signed in, to ask.
2. Who Can Ask
Any current or former employee or contract staff member of the Company who has, or had, a Ritwik One account.
3. How to Ask
- By email: write to support@ritwikfinance.com from the email address you use to sign in to Ritwik One, with the subject “Delete my account”.
- On the Platform: tap Report a problem (the speech-bubble icon at the top of the app, or in your Profile) and say you want your account deleted.
If you can no longer use that email address, write from another address. HR will confirm who you are in person, with a photo ID.
You can also ask the Company to delete only some data, such as your problem reports, and keep your account. Use the same routes and say what you want deleted.
4. If You Still Work for the Company
The Platform is how staff record trips and claim travel reimbursement. If you delete your account while you work for the Company, you will not be able to record trips or claim through the Platform. You will then claim on a paper claim form, approved by your manager and paid by the Accounts team. The Company will contact you to make sure you understand this, but will not refuse your request.
Before deleting, the Company pays any pending claims and any wallet balance due to you.
5. What Happens and When
| Step | When |
|---|---|
| The Company acknowledges your request | Within 2 working days |
| Your account is closed: you are signed out on every device and cannot sign in again | Within 2 working days after the Company confirms it is you |
| The Company’s tech team deletes the data the Company does not need to keep (section 6) | Within 30 days of your request |
| The Company emails you what it deleted, what it kept, why and until when | Within 30 days of your request |
| Data the Company had to keep is deleted | When its period ends (section 7) |
6. What the Company Deletes
- Your ability to sign in, and all your active sessions.
- The bank details on your profile, once any final payment is made. Records of where each payout went are kept (section 7).
- Your problem reports and ideas, unless they are part of an open security or fraud investigation.
- Your mobile number, if it is on your profile.
- Raw GPS points, customer visit details and trip photos, when their period in section 7 ends.
7. What the Company Keeps, and for How Long
The Company keeps the following because the law requires it, or for security and fraud prevention. Each is kept only for the period shown and then deleted.
| Data | Kept for | Why |
|---|---|---|
| Wallet ledger, claims, approvals and payouts, with the bank account each payout went to | 8 years after the financial year of payment | Books of account: Companies Act, 2013, section 128 |
| Paid trips and claims, with their odometer, receipt and ticket photos | 8 years after the financial year of payment | Vouchers supporting the books of account |
| Your name, employee ID, sign-in email, designation and branch, linked to those records | As long as those records | To show who claimed, approved and was paid |
| Trips and claims that were rejected, cancelled or never claimed, with their photos | 3 years after the decision, or after the trip if it was never claimed | Disputes and audits |
| Raw GPS points of your trips | 3 years after the trip’s claim is paid or rejected | Disputes and audits |
| Customer visit details (name, mobile number, visit photo) | 3 years after the trip’s claim is paid or rejected | Proof of field visits. This is the customer’s data, not yours. |
| Vehicle details and registration certificate | While the vehicle is assigned to you, plus 3 years | Per-km rate records |
| Audit log of approvals and money changes | 8 years after the financial year of the entry | Supports the books of account |
| Audit log of sign-ins and other security events | 3 years | Security and fraud prevention |
| Records of sign-in code requests and sessions; notifications sent to you | 13 months | Security and fraud prevention |
| System and request logs | 400 days, in India | CERT-In Directions, 2022 |
| From May 2027: any personal data and logs of its processing | At least 1 year from processing, even after you delete your account | DPDP Rules, 2025 |
| Data needed for an open dispute, audit or investigation | Until it ends | Establishing or defending legal claims |
Data the Company keeps is used only for the reason it was kept, and only the people who need it can open it. Database backups are overwritten within 14 days, and recovery copies of deleted files within 7 days. Other retention periods are in the Privacy Policy.
8. The Company’s Service Providers
When the Company deletes your data, Google Cloud removes it from its systems within 180 days, as its data processing terms require. Mailgun’s delivery logs and Sentry’s error reports expire automatically after the period set by the Company’s plan with each provider; Sentry’s reports contain no personal details. Google Maps receives trip points without your name or email.
9. If You Have Left
When you leave the Company, your account is disabled, so you cannot sign in and your sessions end. Your data is then kept for the periods in section 7 and deleted after. You can still ask for deletion by email (section 3).
10. If You Are Not Satisfied
Contact the Company’s Grievance Officer (below). The Company replies within 30 days. From May 2027, after using the Company’s process, you can complain to the Data Protection Board of India. How the Company handles your data generally is set out in the Privacy Policy.
Contact and Grievances
For questions or complaints about deletion or your personal data, contact the Company’s Grievance Officer. The Company replies within 30 days.
- Grievance Officer
- Mr. Rajiv Sharma
- support@ritwikfinance.com
- Mobile
- +91 96600 68223
- Company
- Ritwik Finance Enterprises Private Limited
- Corporate Office
- F-30B, Lal Bahadur Nagar (West), JLN Marg, Durgapura, Jaipur (Rajasthan) - 302018
- Registered Office
- 33, C.R. Avenue, 9th Floor, Room No. 903, Kolkata 700012
- CIN
- U70101WB1987PTC043367
Problems with the Platform: tap Report a problem in Ritwik One, or email support@ritwikfinance.com.